Let's evaluate each statement about Case automation:
1. **Case escalation rules allow Cases to be automatically routed to Queues only.**
- **Incorrect.** While escalation rules can move cases to queues, they are primarily focused on escalating the priority of a case based on certain criteria rather than just routing them.
2. **Case assignment rules allow Cases to be automatically routed to Queues only.**
- **Incorrect.** Case assignment