Hi, please create me an email . I am sending a email to a guest to provide him an update about his refund request of the amount $128.08, he paid to a hotel. Her request has been escalated to a higher support, after it was reviewed, we regret to inform tha

Subject: Update on Your Refund Request Dear [Guest's Name], I hope this message finds you well. We are writing to provide you with an update regarding your refund request for the amount of $128.08 related to your recent stay at our hotel. After a thorough review, we have escalated your request to our higher support team for further evaluation. Regrettably, we must inform you that we are unable to process a refund at this time. We understand this may not be the outcome you were hoping for, and we sincerely apologize for any disappointment this may cause. We appreciate your understanding and encourage you to reach out if you have any further questions or concerns. We value your feedback and are here to assist you. Thank you for your attention, and we wish you all the best. Warm regards, [Your Name] [Your Position] [Hotel Name] [Contact Information]