make this email formal and understandable "I hope this email finds you well. I'm sorry to hear that you already paid the tickets invoice and I understand that you already dispute the charge with the host. To clarify this one, host filed an incidental

Subject: Clarification Regarding Ticket Invoice Dispute Dear [Recipient's Name], I hope this email finds you well. I would like to address the recent ticket invoice you mentioned. I understand that you have already settled the invoice and have initiated a dispute regarding the charge with the host. To clarify the process: the host has submitted an incidental charge for the tickets in question. You are allowed a 48-hour period to either dispute or accept the invoice. If no action is taken within 72 hours, the matter will automatically escalate to our billing department. Before proceeding with any charges to the guest's account, we conduct a thorough investigation to validate the evidence provided by the host, ensuring that it corresponds to incurred expenses during the guest's trip. Should we find this evidence to be valid, we will resolve the invoice in favor of the host. Conversely, if the evidence is deemed insufficient, the resolution will be in favor of the guest. In our efforts to ensure fairness for both guests and hosts, I kindly ask you to provide any additional evidence you may have regarding the ticket violation for a second review. Thank you for your attention to this matter, and I look forward to your prompt response. Best regards, [Your Name] [Your Position] [Your Company] [Your Contact Information]