make this email positive "I hope this email finds you well. I'm sorry to hear that you already paid the tickets invoice and I understand that you already dispute the charge with the host. To clarify this one, host filed an incidental charge for ticket

Subject: Clarification on Ticket Invoice Hi [Recipient's Name], I hope this email finds you in great spirits! Thank you for reaching out and sharing your concerns about the ticket invoice. I appreciate your proactive approach in disputing the charge with the host. Just to clarify, the host has filed an incidental charge for the tickets, and we have a 48-hour window to dispute or accept the invoice before it escalates to our billing department. Rest assured, we conduct a thorough investigation to ensure that the evidence provided by the host is valid and relates to your trip. Our goal is to treat both guests and hosts fairly and equitably. Since you've mentioned that the ticket violation has already been paid, I would be grateful if you could share any additional evidence that may assist us in conducting a second review. Thank you for your cooperation, and I look forward to hearing back from you soon! Best regards, [Your Name] [Your Position] [Your Company]