Subject: Update on Your Refund Request
Dear [Guest's Name],
I hope this message finds you well.
We are writing to provide you with an update regarding your refund request for the amount of $128.08 related to your recent stay at our hotel. After a thorough review, we have escalated your request to our higher support team for further evaluation.
Regrettably, we must inform you that we are unable to process a refund at this time. We understand