Subject: Follow-Up on Your Recent Charges
Dear [Recipient's Name],
Thank you for bringing to our attention your concern regarding the duplicate charge of $160. I appreciate your patience as we look into this matter.
Upon reviewing reservation number 36141443 for your trip from September 11, 2024, at 9:30 AM PDT to September 15, 2024, at 9:30 PM PDT, I found two invoices issued for a smoking violation and a cleaning violation. Each invoice