make this email professional and understandable "Thank you for letting us know about your concern regarding with you've been charged $160 twice. No worries, I will double check the reason behind it. Upon further checking the reservation 36141443 with

Subject: Follow-Up on Your Recent Charges Dear [Recipient's Name], Thank you for bringing to our attention your concern regarding the duplicate charge of $160. I appreciate your patience as we look into this matter. Upon reviewing reservation number 36141443 for your trip from September 11, 2024, at 9:30 AM PDT to September 15, 2024, at 9:30 PM PDT, I found two invoices issued for a smoking violation and a cleaning violation. Each invoice totals $160.25 and has been validated by our team responsible for handling such issues. For your reference, you can find more information about our policies by visiting the following articles: [Cleaning Policy | Guests](insert link) and [No Smoking Policy | Guests](insert link). We strive to ensure fair treatment for all our customers. If you believe these charges are incorrect and wish to dispute them, please feel free to reach out with any relevant documentation or evidence to support your case. Should you have any additional questions or concerns, please do not hesitate to let me know. Best regards, [Your Name] [Your Position] [Your Contact Information] [Company Name]