Subject: Clarification on Ticket Invoice
Hi [Recipient's Name],
I hope this email finds you in great spirits! Thank you for reaching out and sharing your concerns about the ticket invoice.
I appreciate your proactive approach in disputing the charge with the host. Just to clarify, the host has filed an incidental charge for the tickets, and we have a 48-hour window to dispute or accept the invoice before it escalates to our billing department.