Please help me response to this message as a Turo agent; I know how it works... It's too bad that Turo allows such things... The customer is satisfied, but says something else in the reviews. And I suffer from it and you do not help

Subject: Addressing Your Concerns Hi [Customer's Name], Thank you for reaching out and sharing your concerns. I understand that negative reviews can be frustrating, especially when they don’t reflect the overall satisfaction of the customer. Your experience is important to us, and I apologize for any difficulties this situation has caused you. While we strive to ensure that all aspects of the Turo experience are positive, we also recognize that feedback can sometimes be inconsistent. If you haven’t already, I recommend responding to the review directly. Sharing your perspective can provide additional context for future customers. If there’s a specific incident you’d like us to look into or if you need assistance in addressing the review, please let me know. I’m here to help you navigate this process and find a resolution. Thank you for your patience and for being a valued part of our community. Best regards, [Your Name] Turo Support Agent