Which of the following statements are correct about Case automation?*Required Case escalation rules allow Cases to be automatically routed to Queues only Case assignment rules allow Cases to be automatically routed to Queues only Case assignment rules

Let's evaluate each statement about Case automation: 1. **Case escalation rules allow Cases to be automatically routed to Queues only.** - **Incorrect.** While escalation rules can move cases to queues, they are primarily focused on escalating the priority of a case based on certain criteria rather than just routing them. 2. **Case assignment rules allow Cases to be automatically routed to Queues only.** - **Incorrect.** Case assignment rules can route cases to both users and queues, not just to queues. 3. **Case assignment rules allow Cases to be automatically routed to Queues and users.** - **Correct.** This statement accurately describes the functionality of case assignment rules, as they can assign cases to specific users or to queues based on defined criteria. 4. **There can be a maximum of 25 active Case assignment rules.** - **Correct.** In many systems, there is a limit on the number of active case assignment rules, and 25 is often the maximum. Therefore, the correct statements about Case automation are: - "Case assignment rules allow Cases to be automatically routed to Queues and users." - "There can be a maximum of 25 active Case assignment rules."