answering email to a customer refund complain

Subject: Your Refund Request Dear [Customer's Name], Thank you for reaching out to us regarding your recent refund request. I understand how important this matter is to you, and I appreciate your patience as we work to resolve it. I apologize for any inconvenience you may have experienced with your order. We strive to provide an excellent experience for all our customers, and I'm sorry that we fell short in this instance. To assist you further, could you please provide me with the following information? - Order number - Date of purchase - Reason for the refund request This will help me expedite the process and ensure that we address your concerns appropriately. Once I have this information, I will do my best to process your refund as quickly as possible. Thank you for your understanding, and I look forward to hearing from you soon. Best regards, [Your Name] [Your Position] [Your Company] [Your Contact Information]