what to do to avoid missing to add the correct category for every tickets

To ensure that you consistently add the correct category for every ticket, consider the following strategies:

**Standardize Categories**: Create a clear and standardized list of categories to be used for tickets. Ensure that all team members are familiar with these categories.

**Training**: Provide training sessions for your team on how to categorize tickets correctly, including examples of what types of issues belong in each category.

**Create a Checklist**: Develop a checklist or a reminder system for team members to reference before submitting tickets. This can include a step to verify the category assignment.

**Use Ticket Templates**: Implement predefined ticket templates that include mandatory fields, including the category selection. This can guide users to choose the correct category when submitting tickets.

**Automate Category Assignment**: If possible, use rules or scripts to auto-assign categories based on keywords or common phrases in the ticket titles or descriptions.

**Validation Alerts**: Incorporate validation mechanisms in your ticketing system that alert users if they try to submit a ticket without selecting a category.

**Regular Review and Feedback**: Conduct regular reviews of ticket categorization accuracy. Provide feedback to team members on their categorization choices and offer suggestions for improvement.

**User Notes**: Encourage users to add notes or comments when submitting a ticket. These can provide context that may help in categorization.

**Track Mistakes**: Keep track of tickets that are miscategorized and analyze why the errors occurred to address any underlying issues.

**Continuous Improvement**: Regularly revisit and update categories as necessary to ensure they remain relevant and comprehensive.

By implementing these strategies, you can reduce the likelihood of miscategorizing tickets and improve the overall efficiency of your ticket management process.