What feature of the Smart ITSM solution helps support analysis to quickly identify known issues and get recommendations on group assignments? Dashboards for slicing and dicing ticket data Inbuilt analytics based on historical ticket dumps Seamless RE

The feature of the Smart ITSM solution that helps support analysis to quickly identify known issues and get recommendations on group assignments is **Generative AI-based semantic search**. This technology leverages AI to analyze data and provide insights, making it easier to identify patterns and potential solutions based on historical data.