The productivity of people and resources objectives include aspects such as__________. a. Controlling costs and expenses. b. Keeping customers happy. c. Ensuring profitability. d. Purchasing new equipment.

The productivity of people and resources objectives include aspects such as **a. Controlling costs and expenses** and **c. Ensuring profitability**. While keeping customers happy (b) and purchasing new equipment (d) may be related to overall business goals, they are not directly tied to the primary objectives of productivity, which focuses more on efficiency and effective use of resources.