summarize it in a shorter way; As a Business Development Manager at Fidelity Pension, a key aspect of my role was to build and maintain strong relationships with both clients and colleagues to ensure exceptional service delivery. One notable example that

As a Business Development Manager at Fidelity Pension, I focused on building relationships to ensure excellent service. A notable achievement involved assisting a medium-sized corporate client struggling with low employee engagement in their pension plan. **Situation:** The client sought to improve employee satisfaction and attract talent, as their existing pension scheme was undervalued. **Task:** I needed to tailor our pension offerings to meet employee needs while ensuring a smooth implementation process. **Action:** I collaborated with the client's HR to identify issues through surveys and focus groups, then created a customized presentation showcasing our pension benefits. I hosted a seminar to engage employees and introduced an online portal for tracking contributions. **Result:** Within six months, employee engagement with the pension scheme rose by 30%, enhancing satisfaction and making the client a more attractive employer. This success led to further business opportunities with similar organizations.