rephrase this and make it longer; agent didn't own the concern as the agent became rude to the Host when the Host is asking questions that the Host became more anxious and even provided a bad rating to the agent after the chat ended

The agent failed to take responsibility for the situation, which ultimately led to a negative interaction with the Host. During the conversation, the Host began to feel increasingly anxious while seeking clarification and asking pertinent questions. Instead of addressing the Host's inquiries with patience and professionalism, the agent responded in a rude manner, which only heightened the Host's discomfort. As a direct result of this unpleasant experience, the Host decided to leave a poor rating for the agent after the chat concluded. This incident highlights the importance of effective communication and empathy in customer service, as the agent's inability to maintain a respectful demeanor directly impacted the Host's perception and overall satisfaction with the interaction.