Please give me an email that the Guest will not be refunded for the reason that he/she did not reach out to us as soon as possible to cancel the trip from Turo and have the other platform continue his/her bookin as a Turo agent

Subject: Update on Your Recent Booking Inquiry Dear [Guest's Name], I hope this message finds you well. Thank you for reaching out regarding your recent Turo booking. After reviewing your request, I regret to inform you that we are unable to process a refund for your trip. Our policy requires that cancellations be communicated as soon as possible to allow us to manage our bookings effectively. Unfortunately, it appears that we did not receive timely notice of your intention to cancel. As a reminder, it is always advisable to contact us directly at the earliest opportunity if you need to adjust your plans. This helps us better accommodate your needs and the needs of other guests. We understand that plans can change unexpectedly, and we truly appreciate your understanding in this matter. If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out. Thank you for your understanding. Best regards, [Your Name] [Your Position] [Your Contact Information] [Your Company/Service Name] Update (2024-08-25): Subject: Regarding Your Refund Request Dear [Guest's Name], Thank you for reaching out and for providing the photo evidence regarding your situation. We appreciate your efforts to communicate with us. However, I regret to inform you that we are unable to process your refund request at this time. As outlined in our cancellation policy, timely communication is essential for managing trip cancellations. Unfortunately, since we did not hear from you as soon as possible to cancel your trip through Turo, and the other platform continued your booking, we are unable to grant a refund as a Turo agent. Thank you for your understanding, and we wish you all the best in your future travels. Best regards, [Your Name] [Your Position] Turo Support Team