Please give me an email informing the Host about the excess distance charge adjustment and make it longer as a Turo Agent
Subject: Important Update: Excess Distance Charge Adjustment
Dear [Host's Name],
I hope this message finds you well. I am reaching out to you as your dedicated Turo Agent to provide you with an important update regarding the excess distance charges associated with your vehicle listing on our platform.
As you know, Turo has a policy in place to ensure the fair use of vehicles while also maintaining a sustainable experience for our hosts and guests alike. Recently, we have conducted a thorough review of the distance traveled by guests using your vehicle and the resulting excess distance charges that may have accrued.
It's important for you to understand that excess distance charges are applied when a guest exceeds the set mileage limit outlined in your vehicle’s listing. This is to compensate for the additional wear and tear on your vehicle and to help cover the maintenance costs associated with that extra mileage. We appreciate your understanding as we strive to keep our host community informed and fairly compensated.
After meticulously analyzing the trips associated with your vehicle, we have made adjustments to the charges based on the actual distances driven by guests. This adjustment is intended to provide a more accurate representation of your vehicle’s usage and to ensure that you are not unduly penalized for situations that may arise during a guest's rental period.
To make this adjustment transparent, you can expect to see a detailed summary of the revised charges in your Turo dashboard. This summary will outline the original charges, the adjustments made, and the final amounts that will be processed. Our goal is to maintain clear communication regarding any financial matters, ensuring that you are well-informed about how charges are calculated and applied.
If you have any questions or require further clarification regarding these adjustments, please do not hesitate to reach out. You can reply to this email or contact our support team directly at [Turo Support Contact Information]. We are here to assist you and ensure that your experience as a host on Turo is both positive and rewarding.
Thank you for your continued partnership with Turo. Your contribution to our community is invaluable, and we greatly appreciate your commitment to providing a wonderful experience for your guests.
Best regards,
[Your Name]
Turo Agent
[Your Contact Information]