Please create me an email update for Guest , explaining that we cannot reimburse her for the impound fee and Uber receipt. The event happens during her reservation so it was determined as her responsibility. Please start with an acknowledgement, apology,

Subject: Update Regarding Your Inquiry Dear [Guest's Name], I hope this message finds you well. I want to take a moment to acknowledge your concerns regarding the impound fee and Uber receipt you experienced during your recent stay with us. I truly understand how frustrating and inconvenient this situation must have been for you, and I sincerely apologize for any stress it has caused. After reviewing the details surrounding your reservation and the events that occurred, we've determined that these costs are unfortunately the responsibility of the guest, as they transpired during your stay. We strive to provide the best possible experience for our guests, but in this case, we are unable to reimburse the impound fee or the Uber expenses. I genuinely empathize with your situation, and I appreciate your understanding in this matter. If there’s anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out. We’re here to help in any way we can. Thank you for your understanding, and we hope to welcome you again in the future under even better circumstances. Warm regards, [Your Name] [Your Position] [Your Contact Information] [Company Name] Update (2024-09-22): Subject: Update on Your Reimbursement Request Dear [Guest's Name], I hope this message finds you well. Thank you for reaching out to us regarding your recent experience. I understand how frustrating it can be to encounter unexpected fees, and I want to sincerely apologize for any inconvenience this situation has caused you. After reviewing the details of your reservation and the circumstances surrounding the impound fee and Uber charge, we have determined that these expenses fall under your responsibility, as they occurred during your trip period. While we truly empathize with your situation, we regret to inform you that we are unable to reimburse you for either the impound fee or the Uber receipt. We value you as our guest and appreciate your understanding in this matter. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your understanding. Best regards, [Your Name] [Your Position] [Company Name] [Contact Information]