Please create me an email explaining to Guest that we cannot reimburse her for the impound fee and Uber receipt. The event happens during her reservation so it was determined as her responsibility. Please start with an acknowledgement, apology, empathy th

Subject: Regarding Your Recent Inquiry Dear [Guest's Name], Thank you for reaching out to us regarding the impound fee and Uber receipt you incurred during your stay. We truly appreciate your communication and understand how frustrating this situation must be for you. We sincerely apologize for any inconvenience this has caused and empathize with the challenges you faced. It’s never easy to deal with unexpected costs, especially during what should be an enjoyable experience. After careful review of your situation, we regret to inform you that we are unable to reimburse you for the impound fee and Uber charges. Since the incident occurred during your reservation, it has been determined that these responsibilities fall within the scope of your stay. We appreciate your understanding on this matter and encourage you to reach out if you have any further questions or need assistance. We value your patronage and hope that the rest of your stay with us is enjoyable. Warm regards, [Your Name] [Your Position] [Your Company] [Contact Information]