Please check and review the grammar Agent verbatim: I wasn't able to completely verify the account. The account is already merged into its customer's timeline, so I just pulled up the driver's page and verified the other info. , didn't notice the email

Here is a revised version of your text with improved clarity and grammar: --- Agent Verbatim: I wasn't able to fully verify the account. The account has already been merged into its customer's timeline, so I pulled up the driver's page and verified the other information. However, I didn't notice that the email address or phone number was not provided at the beginning of the interaction. Regarding the other CID, this interaction was previously assigned to me and assisted by another agent. I've read the previous agent's notes, which indicated that the account is verified, so I didn't recheck or verify it myself. Commitment: Moving forward, it is essential to completely and accurately verify account information before providing necessary assistance to a customer, especially when it involves sharing sensitive information, updating, changing, or modifying any details related to the account. I will ensure that I do not make the same error in my future interactions with customers. --- I adjusted phrases for clarity and grammatical accuracy while maintaining your original meaning. Let me know if you need any further assistance!