make this email professional and understandable "I hope this email finds you well. I'm writing this email with accordance to your in progress trip reservation 36460434. I'm sorry to say that our chat conversation got disconnected and as per the advise, yo

Subject: Follow-Up on Trip Reservation 36460434 Dear [Recipient's Name], I hope this message finds you well. I am reaching out regarding your ongoing trip reservation (ID: 36460434). Unfortunately, our chat conversation was disconnected, and as per our previous discussion, you are welcome to contact us again once your trip has concluded. During our chat, you mentioned that you captured a video of the empty windshield fluid. If you could kindly reply to this email with the video, it would serve as valuable additional evidence for our records. We sincerely apologize for any inconvenience this situation may have caused. Should you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding. Best regards, [Your Name] [Your Job Title] [Your Company] [Your Contact Information]