make this email professional and positive "We hope this email finds you well. I'm sorry to hear that your host charged you for the gas and additional distance even your trip had an unlimited mileage. Upon checking the reservation 32799887, I can confi

Subject: Clarification Regarding Your Reservation Dear [Recipient's Name], I hope this message finds you well. Thank you for reaching out regarding your recent experience. I apologize for any confusion regarding the charges associated with your reservation (ID: 32799887). After reviewing the details, I can confirm that your trip indeed included unlimited mileage, and you were not charged for gas or additional distance. I noticed that the host attempted to charge you for gas reimbursement; however, our escalations team has already resolved this matter and voided the charge, as you returned the vehicle with the same level of gas as when it was picked up. If you have any further questions or concerns, please feel free to reach out. We're here to help! Best regards, [Your Name] [Your Position] [Your Company] [Your Contact Information]