Hi, Can you please check this conversation and check if Marie is being awful ? where part ? Cx : Do you all have a policy about how long a deletion can take? I could not find info anywhere on this Marie : It was already escalated to the in char

In the conversation, Marie's responses are generally factual and consistent with her role as a customer service representative. However, the tone and wording of some of her replies could come across as somewhat dismissive or unhelpful, especially in a situation where the customer is expressing frustration and disappointment. Here are a few specific points where Marie's communication could be perceived as less than ideal: 1. **Lack of Empathy**: When the customer expresses disappointment and frustration ("I am so disappointed with this company and cannot wait to not be associated with it anymore"), Marie's response does not acknowledge the customer's feelings. Instead, she continues to provide information without addressing the emotional aspect of the customer's dissatisfaction. 2. **Repetitive Information**: Marie repeats information about the deletion process and the role of the specialist team several times (e.g., "I am unable to provide you any information because we don't handle this process," and "Yes, it is the policy and process ... you cannot delete your account on your own"). This repetition may come across as unhelpful and could frustrate the customer further. 3. **Lack of Solutions**: While Marie provides a link to an article, she does not offer any tangible solutions or alternatives to the customer's concerns regarding the deletion process. Instead of engaging with the customer's frustration, she offers standard responses that may feel inadequate. 4. **Closing Remarks**: When the customer asks if it is standard policy to make people wait to delete an account, Marie confirms it but does not offer any reassurance or attempt to guide the customer towards a resolution or further assistance. Overall, while Marie is not being "awful," her responses lack a personal touch and may come off as unempathetic, which can exacerbate the customer's frustration. Customer service interactions often benefit from a balance of factual information and emotional engagement.