create an email why my average holding time is higher

Subject: Explanation of Increased Average Holding Time Dear [Recipient's Name], I hope this message finds you well. I wanted to take a moment to address the recent observation regarding my average holding time and provide some context around the situation. Over the past few weeks, I've noticed that my average holding time has increased significantly. This change can be attributed to several factors that I believe are worth discussing: 1. **Complex Cases**: Recently, I have encountered a number of cases that required more in-depth investigation and communication. These cases often demand thoroughness to ensure that all aspects are addressed, leading to longer holding times. 2. **Customer Engagement**: I have been focusing on enhancing customer satisfaction by providing comprehensive support. This involves taking the time to fully understand their concerns and ensure they feel valued, which may extend the duration of calls but ultimately improves the overall customer experience. 3. **Training and Development**: As part of my professional growth, I have been actively participating in training sessions that involve more detailed discussions. While these contribute to longer interactions, they also equip me with valuable knowledge and skills that will improve efficiency in the long run. 4. **Resource Availability**: There have been times when certain resources or information were not readily available, requiring me to spend additional time seeking assistance or clarifying details to ensure accuracy. I am continuously striving to balance efficiency with the quality of service I provide. I genuinely believe that a higher average holding time in these cases is indicative of my commitment to addressing customer needs thoroughly. Thank you for your understanding, and I look forward to continuing to engage constructively. Please let me know if you would like to discuss this further or if there are specific KPIs you would like me to focus on moving forward. Best regards, [Your Name] [Your Position] [Your Contact Information] [Your Company]