Translate the following to ENGLISH vincew hola tengo un caso pendiente hace dias 20240909-24D221 y no me han dado respuesta me fue cobrado un cargo no autorizado y no facturado necesito asistencia lo antes posible thanxs

Hello, I have a pending case for several days, 20240909-24D221, and I have not received a response.

An unauthorized and unbilled charge was deducted from my account.

I need assistance as soon as possible.

Thanks.