*6. How do you handle a situation where a customer is unhappy with a product they purchased? a) Suggest alternatives or upgrades. b) Listen to their concerns and offer a solution or a compromise. c) Discuss the return policy and other options. d) Try

In handling a situation where a customer is unhappy with a product they purchased, the best approach would be **b) Listen to their concerns and offer a solution or a compromise.** Listening to the customer's concerns shows empathy and understanding, which can help to de-escalate the situation. Once you have a clear understanding of their issue, you can then provide appropriate solutions or compromises that address their needs. This approach fosters a positive relationship and can lead to customer satisfaction even in difficult situations. While the other options have their merits, prioritizing active listening and finding a resolution allows for a more personalized and effective response to the customer's dissatisfaction.