A customer is undecided about a purchase. What's your approach? a) Offer alternatives that might better suit their needs. b) Provide detailed information about the product and how it meets their needs. c) Be patient, answer their questions, and give th
The best approach often depends on the customer's personality and specific situation, but a combination of options could be effective. However, if I had to choose one, I would go with:
**c) Be patient, answer their questions, and give them space to decide.**
This approach respects the customer's decision-making process and creates a comfortable environment for them to feel confident about their choice. Building rapport and trust is essential, and being patient shows that you value their needs. Once they have the information they need and feel confident, they may be more inclined to purchase. Additionally, you can weave in elements of the other options, such as providing detailed product information or discussing benefits when appropriate.