make this email professional "I hope this email finds you well and thank you for your prompt response on this matter. Upon checking on the Turo messaging app, you advised guest that they will be responsible to pay the exit and you mentioned to them th

Subject: Clarification on Guest Refund Process Dear [Recipient's Name], I hope this email finds you well. Thank you for your prompt response regarding the recent matter. Upon reviewing our communication on the Turo messaging app, I noticed that you informed the guest about their responsibility for the exit fee and indicated your willingness to refund half of the amount they paid. For future bookings, please remember that if you wish to issue a refund to the guest, you can either contact us directly to process it on our end or have the guest reach out to us. However, it is important that you leave a message via the Turo messaging app confirming your agreement on the refund amount. Please note that once a refund is initiated, the corresponding amount will be deducted from your earnings associated with that reservation. Once we confirm that the refund request is valid, we will process the funds to the guest and adjust your earnings accordingly. For additional details on the refund process, please refer to the following article: [insert link here]. If you have any further questions or concerns, please do not hesitate to reach out. Best regards, [Your Name] [Your Position] [Your Contact Information] [Your Company Name]