If top management wants to retain power and authority in the hands of higher-level managers, they would be involved in a _________________ process. a. coordinating b. specialisation c. delegation d. centralisation

If top management wants to retain power and authority in the hands of higher-level managers, they would be involved in a **d. centralisation** process. Centralisation refers to the concentration of decision-making authority at higher levels in an organization, which keeps power with top management rather than distributing it throughout lower levels.