I have lost my BT connection to sky q box

If you've lost your BT connection to your Sky Q box, here are some steps you can follow to troubleshoot and potentially resolve the issue: 1. **Check Your Internet Connection**: Ensure that your internet connection is working properly. You can do this by testing the connection on another device. 2. **Restart Your Sky Q Box**: - Unplug the Sky Q box from the power source. - Wait for about 30 seconds, then plug it back in and turn it on. 3. **Restart Your BT Hub**: - Unplug the BT Hub from the power source. - Wait for about 30 seconds, then plug it back in. - Wait for the hub to fully restart and all lights to stabilize. 4. **Check Network Settings on Sky Q**: - On your Sky Q remote, press the Home button. - Go to **Settings** > **Network**. - Check if the Sky Q box is connected to your Wi-Fi. If not, select **Set Up a Connection** and follow the prompts to reconnect. 5. **Check for Software Updates**: - Go to **Settings** > **System Info** on your Sky Q box to see if there's a software update available. If so, allow it to update. 6. **Use the Sky Q App**: - If you have the Sky Q app, you can also check if your box is appearing there and if it shows as connected. 7. **Network Signal**: - If you're using Wi-Fi, check if the Sky Q box is located too far from the BT Hub. If possible, try moving the Sky Q box closer to the hub or consider using a Wi-Fi extender. 8. **Reboot Network Devices**: If you have any network extenders, switches, or additional routers, reboot them as well. 9. **Check for Interference**: Ensure that there are no other devices causing interference with your Wi-Fi signal. This can include microwaves and wireless phones. 10. **Contact Support**: If none of the above steps work, you may want to contact BT or Sky support for further assistance. By following these steps, you should be able to diagnose and hopefully resolve your connectivity issue.