I have got TNT sports pack with bt and paid with bt, and I can watch tnt sports on my sky tv and sky q. I have already activated discovery plus on my sky q, so why can't I watch any TNT sports on on discovery plus on my sky q
If you're unable to watch TNT Sports on Discovery+, despite having activated it on your Sky Q and having a TNT Sports subscription through BT, there may be a few reasons for this issue:
1. **Content Availability**: Ensure that the specific TNT Sports content you want to watch is available on Discovery+. Not all TNT Sports events or programs may be available on the platform.
2. **Account Linking**: Sometimes, your BT account and Discovery+ account may not be properly linked. Make sure that your BT subscription is correctly set up in your Discovery+ account settings.
3. **App Updates**: Check if the Discovery+ app on your Sky Q is updated to the latest version. An outdated app might cause streaming issues.
4. **Subscription Status**: Verify that your TNT Sports subscription is active and in good standing. Sometimes payment issues can lead to temporary access problems.
5. **Streaming Rights**: There might be specific streaming rights or restrictions in place that prevent certain content from being viewed on Discovery+ compared to the TNT Sports app or website.
6. **Technical Glitches**: Restart your Sky Q box and try accessing the Discovery+ app again. Technical glitches can occasionally cause problems with streaming services.
If you've gone through these steps and are still experiencing issues, it may be beneficial to contact both BT and Discovery+ customer support for more detailed assistance. They can help ensure that everything is set up correctly and troubleshoot any specific account-related issues.
Update (2024-12-28):
If you are unable to watch TNT Sports on discovery+ through your Sky Q even after activating it, there are a few steps you can take to troubleshoot the issue:
1. **Check Subscription Status**: Make sure your TNT Sports subscription is active and linked to your discovery+ account.
2. **Linking Accounts**: Ensure that your Sky account is properly linked to your discovery+ account. Sometimes, you may need to unlink and relink them to refresh the connection.
3. **Update the App**: Ensure that the discovery+ app on your Sky Q is updated to the latest version. You can check for updates in the app settings.
4. **Restart Your Device**: Restart your Sky Q box to refresh all services and potentially resolve any temporary issues.
5. **Contact Customer Support**: If the issue persists, reach out to Sky or TNT Sports customer support. They can provide specific details about your subscription and help troubleshoot the issue.
6. **Check for Service Outages**: Occasionally, there may be temporary service outages affecting access to streaming services, so check their official websites or social media accounts for any announcements.
By following these steps, you should be able to resolve the issue or at least identify what's causing it.