email the guest that the refund request was denied

Subject: Update on Your Refund Request Dear [Guest's Name], I hope this message finds you well. Thank you for reaching out regarding your recent refund request. After careful consideration, I regret to inform you that we are unable to approve your request at this time. We understand that this may be disappointing news, and we want to assure you that we value your feedback and appreciate your understanding in this matter. If you have any further questions or would like to discuss this decision, please do not hesitate to reach out. Thank you for your understanding. Best regards, [Your Name] [Your Position] [Your Company] [Your Contact Information]