denying the guest's request to be refunded for the ticket violation

When denying a guest's request for a refund related to a ticket violation, it's important to communicate clearly and professionally. Here’s a sample response you might consider: --- **Subject: Response to Your Refund Request** Dear [Guest's Name], Thank you for reaching out regarding your recent request for a refund related to the ticket violation. We appreciate your feedback and understand your concerns. After carefully reviewing your case, we regret to inform you that we are unable to grant a refund for the ticket violation. According to our policy, [briefly outline the policy reasons, e.g., "all guests are responsible for adhering to parking regulations" or "refunds cannot be processed for violations that occur under the outlined terms and conditions"]. We value your patronage and are always here to assist you with any further questions or concerns. If you need additional clarification regarding our policies, please feel free to reach out. Thank you for your understanding. Best regards, [Your Name] [Your Position] [Your Contact Information] [Company Name] --- Feel free to customize the message to better fit the situation or your company's tone!