claiming refund from airline for not informing about flight reschedule

Claiming a refund from an airline for not informing you about a flight reschedule can be a process, but here are some steps you can follow to increase your chances of successfully obtaining compensation: 1. **Gather Documentation**: Collect all relevant documentation related to your flight, including: - Booking confirmation - Email or text notifications from the airline (if any) - Any evidence that shows you were not informed of the change (like timestamps from your travel app or the airline's website) - Receipts for any additional expenses incurred due to the reschedule (e.g., hotel costs, alternative travel arrangements) 2. **Review the Airline's Policies**: Check the airline's terms and conditions regarding flight reschedules and refunds. Airlines often have specific policies concerning notifications of changes and eligibility for refunds or compensation. 3. **Contact Customer Service**: Reach out to the airline’s customer service. You can do this via their website, customer service phone number, or official social media channels. Here’s how: - Explain your situation clearly and concisely. - Mention that you were not notified of the reschedule and express your concerns. - Ask for a refund or compensation according to their policies. 4. **Request Escalation**: If the initial representative is unable to help, request to speak with a supervisor or a higher authority. Be polite but firm about your situation. 5. **Submit a Written Request**: If customer service does not resolve your issue, submit a formal written request via email or through the airline’s official complaint form. Include: - Your flight details (flight number, date, route) - A clear explanation of your issue - A request for a refund or compensation - Attach any documentation you collected. 6. **Use Social Media**: Sometimes, airlines respond faster to complaints made publicly on social media platforms like Twitter or Facebook. Be respectful but clear about your issue. 7. **Consider a Third-Party Service**: If you are still not getting a response, various third-party services can assist with filing claims against airlines for compensation. 8. **File a Complaint with Aviation Authorities**: If all else fails, consider filing a complaint with your country's aviation authority. For example, in the U.S., you can file with the Department of Transportation (DOT). 9. **Be Patient and Persistent**: Refund processes can sometimes take time. Follow up regularly to check on the status of your claim. 10. **Consult Legal Help if Necessary**: If you believe your rights as a consumer have been violated and the airline is not responding, you may want to consult a legal expert regarding your options. Be sure to keep a record of all your communications with the airline, as this may help your case. Good luck!