Behaviour 3 – Making Effective Decisions Q: Can you tell me about a time where you gathered information to make a decision? as a cleaning supervisor with the cleaning space London

Certainly! As a cleaning supervisor at Cleaning Space London, there was a situation where we needed to decide on implementing a new cleaning product across our various sites. #### Gathering Information: I began by identifying the specific areas of concern regarding our current cleaning products. Feedback from our cleaning staff indicated that some products were not as effective against stains and odors. I decided to gather more information through the following steps: 1. **Staff Input:** I held a meeting with the cleaning team to discuss their experiences with current products. This provided firsthand insight into their effectiveness and any challenges faced during cleaning. 2. **Research:** I conducted research on alternative cleaning products, focusing on efficacy, safety, environmental impact, and cost. I consulted industry reviews and safety data sheets (SDS) for various options. 3. **Testing Samples:** I reached out to suppliers for samples of a few recommended products. We organized a pilot test over a two-week period in a few different locations, allowing the team to assess the effectiveness and ease of use in real-world situations. 4. **Feedback Collection:** During and after the pilot, I set up a feedback system where the team could voice their opinions on the new products, comparing them to what we had been using. #### Making the Decision: After analyzing the feedback from staff and reviewing the effectiveness of the products during the pilot test, I created a comprehensive report outlining the pros and cons of each option. The data indicated that one of the new products not only performed better in terms of stain removal but was also more environmentally friendly and cost-effective in the long run. #### Conclusion: I presented my findings to management, including the rationale behind the recommended change. The management team agreed with the proposal to switch to the new cleaning products, resulting in improved cleaning outcomes and increased satisfaction among staff. This decision not only enhanced our cleaning effectiveness but also fostered a more engaged team as they felt their feedback was valued and acted upon.