behavior 1 - Managing a Quality Service Q: Tell us how you have assisted a customer, colleague or friend in the past? Give one example using my experience as a business development manager in fidelity pension managers

Certainly! Here’s an example you could use that highlights your experience as a Business Development Manager at Fidelity Pension Managers, showcasing how you assisted a client: --- **Situation:** In my role as a Business Development Manager at Fidelity Pension Managers, I identified that one of our key corporate clients was facing challenges with their employee pension enrollment process. They were struggling to engage their employees, which was impacting their overall satisfaction and compliance with pension regulations. **Task:** My responsibility was to ensure that our clients were not only satisfied with our services but also effectively utilizing our products to benefit their employees. I needed to assist this client in navigating their challenges and improve the enrollment process. **Action:** I scheduled a meeting with the HR team of the client to better understand their concerns and the barriers to enrollment. During our discussion, I listened carefully to their feedback and offered tailored solutions, including a comprehensive communication strategy aimed at educating employees on the importance of pension enrollment. I worked collaboratively with our marketing team to develop customized informational materials, including brochures and digital content that highlighted the benefits of our pension offerings. Additionally, I organized a series of workshops where employees could ask questions and gain a clearer understanding of the pension process. I ensured that the workshops were interactive and included real-life scenarios that made the benefits relatable. **Result:** As a result of these initiatives, the client saw a significant increase in employee engagement regarding the pension enrollment process. Within three months, the enrollment rate rose by 40%. The client expressed their gratitude for our support and mentioned that the workshops had not only informed employees but had also fostered a sense of trust in our services. This success led to a deeper partnership and additional business opportunities, as the client was more inclined to recommend Fidelity Pension Managers to other businesses in their network. --- This example demonstrates your ability to manage a quality service while addressing client needs effectively, leading to positive outcomes for both the client and your organization.