*4. What does “good customer service” mean to you? a) Ensuring the customer leaves satisfied with their purchase. b) Building a rapport that leads to sales. c) Educating the customer about the product range. d) Solving any issues a customer might have

"Good customer service" encompasses various aspects, but if I had to choose one that embodies the core essence, I would lean towards: **d) Solving any issues a customer might have, making their experience as smooth as possible.** This option highlights the importance of addressing customer concerns and ensuring a seamless experience, which ultimately builds trust and satisfaction. While the other options are also important, effectively resolving issues often leaves a lasting impression and contributes significantly to customer loyalty.