Write a letter to a client stating reasons why you couldn’t deliver a package due to other expenses incurred during the transportation of the package
[Your Name]
[Your Position]
[Your Company Name]
[Your Company Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Client's Name]
[Client's Company Name]
[Client's Address]
[City, State, Zip Code]
Dear [Client's Name],
I hope this message finds you well. I am writing to inform you about a delay in the delivery of your package, which was scheduled for transportation to your location. I understand that timely delivery is crucial for your operations, and I deeply regret any inconvenience this may cause.
Unfortunately, during the transportation process, we incurred unforeseen expenses that have impacted our ability to deliver your package as scheduled. These costs were due to [briefly explain the nature of the expenses, such as unexpected tolls, vehicle maintenance issues, or increased fuel prices]. As a result, we had to reallocate our resources to ensure all packages could be delivered safely and efficiently.
We are actively working to resolve these issues and anticipate that your package will be delivered by [provide an estimated delivery date]. Please rest assured that we are committed to maintaining the quality and reliability of our service, and we appreciate your understanding in this matter.
If you have any questions or require further information, please do not hesitate to reach out to me directly at [your phone number] or [your email address]. Thank you for your understanding and patience during this time.
Sincerely,
[Your Name]
[Your Position]
[Your Company Name]