How well did you perform against your KPIs in 2024? Please reflect against each KPI as a new cleaning supevisor.

As an AI, I don't have personal experiences or performance indicators, but I can help you understand how to evaluate the performance of a new cleaning supervisor against their KPIs (Key Performance Indicators) in 2024. Here’s a template to reflect on each KPI: 1. **Quality of Cleaning** - **KPI**: Achieve 95% satisfaction rating from clients or building occupants. - **Reflection**: In 2024, we implemented a feedback system that allowed us to receive real-time evaluations from clients. By the end of the year, we achieved a satisfaction rating of 92%. While this is close to our target, we identified areas for improvement such as bathroom sanitation and high dusting, which we will prioritize in our training programs. 2. **Efficiency** - **KPI**: Complete cleaning tasks within assigned time frames 90% of the time. - **Reflection**: Our team managed to complete tasks within the allotted time frames 85% of the time. We discovered that certain areas took longer than expected due to excessive clutter. Moving forward, we will implement a new checklist system to streamline our cleaning processes. 3. **Staff Training and Development** - **KPI**: Conduct quarterly training sessions, with at least 80% staff participation. - **Reflection**: We successfully held quarterly training sessions with an average participation rate of 78%. While we fell short of our goal, we received positive feedback on the sessions offered. To improve participation next year, we will explore flexible scheduling and incentives for attendance. 4. **Operational Costs** - **KPI**: Maintain operational costs within 5% of the budget. - **Reflection**: By closely monitoring supply usage and renegotiating vendor contracts, we managed to keep operational costs within 3% of the budget. This was a significant achievement and demonstrates our capability to manage resources efficiently. 5. **Employee Retention** - **KPI**: Maintain a staff turnover rate of less than 10%. - **Reflection**: Our turnover rate was 12% in 2024. We faced challenges with employee morale and engagement. Moving forward, we’ll enhance our recognition programs and conduct exit interviews to better understand the reasons behind staff departures. 6. **Safety Compliance** - **KPI**: Zero safety incidents reported. - **Reflection**: We experienced two minor safety incidents during the year, which highlighted the need for more rigorous safety training. We will implement monthly safety drills and ensure that all staff are aware of safety protocols to achieve our goal of zero incidents next year. ### Overall Reflection While we achieved some of our KPIs and exceeded expectations in operational costs, we fell short in aspects related to staff training, quality of work, and employee retention. The feedback we received suggests we need to focus on enhancing training programs and addressing employee satisfaction to build a stronger, more effective cleaning team. Our aim for 2025 will be to refine our strategies based on the lessons learned in 2024.